Mercury has risen very high in Pune. April 24th recorded the warmest day of this summer with the maximum temperature during the day reaching 42+ degrees Celsius. Anything above 35d turns my room into an oven. Because of the ill-placed windows, it lacks cross ventilation So, we finally realized that we needed an AC for the first floor bedroom. I did a quick survey on the net and narrowed down to two brands LG and Onida. The important criteria were, good after-sales service and the cooling time.
I did some more survey by visiting Tata Croma and Dass stores; eventually bought LG 1.5 ton split AC from Dass on the 18th. LG looked promising because of the 3 star BEE rating and many more features it offered. Among the notable ones were automatic deodorizer and controllable four way swing. The price 26k too looked reasonable. I was promised the next-day delivery and free installation. Delivery was indeed done on the following day. However, installation was to be done by the LG service people. Apparently, what was looking promising with LG had failed. The service from LG is terrible. Nobody showed up on 19th and 20th to install AC. So I called up LG customer care on Monday, the 21st. The lady there told me that they had just received my installation request, that is, on 21st. With this started the my customer care calls marathon. I called them twice everyday from 21st through 25th. Everyday, I was promised installation the next day or even the same day. I wrote to the LG CC via email to fetch nothing more than further promises. And as you must have guessed, LG has not kept a single promise that it made.
When I went to Dass to return the AC unit I had purchased; they explained to me the whole chaos they were going through. Because of the LG's free installation offer, Dass alone were selling 150+ ACs everyday; hence the service centre was unable to cope up with the demand. Finally, Dass promised me that they will do the installation themselves if the LG service doesn't do it within a day. So, if you are buying an AC this year - that too in Pune - think twice!
Sphere: Related Content
